Delivery:

At Elegant Secrets, we offer delivery service to all cities across the UAE.

 • Orders are prepared and shipped within 2–3 business days from the order confirmation date.

 • Delivery fees are automatically calculated at checkout based on the customer’s location.

 • Please ensure that your address and phone number are entered correctly to guarantee timely delivery without any delays.

Returns & Exchanges:

Due to the 100% natural nature of our products and to ensure your safety and product quality, all orders are final and cannot be returned or exchanged.

In case you receive a damaged or defective product from the shipping company:

 • Please contact us within 24 hours of receiving your order.

 • Do not open or use the product and provide photos showing the issue.

 • Our support team will assist you immediately and provide the appropriate compensation.

Contact Us:

For any inquiries or assistance, the Elegant Secrets team is happy to help you via WhatsApp at any time.